Shipping policy
We know how exciting it is to wait for a new outfit to arrive, so we work hard to get your order to you as quickly and reliably as possible. Here's everything you need to know about how we ship.
Where We Ship
We currently ship within the United States only, including all 50 states. At this time, we're unable to ship to addresses outside the U.S., including territories, APO/FPO addresses, or international destinations.
We ship only to standard residential and commercial addresses. We're unable to deliver to P.O. boxes at this time.
Order Cut-Off Time
Orders placed before 5:00 PM (EST) begin processing the same business day. Orders placed after 5:00 PM (EST), or on weekends and holidays, will begin processing the next business day.
Processing Time
Once your order is placed, our team carefully picks, checks, and packs your items. Processing takes 1–2 business days before your order is handed off to the carrier.
Shipping Method
We offer Standard Shipping on all orders. We partner with multiple trusted, reliable couriers to make sure your order arrives on time, selecting the best carrier for your order based on your location and item. Once shipped, transit typically takes 4–6 business days.
Total Estimated Delivery Time
From the moment you place your order to the moment it arrives at your door, most customers can expect a total delivery window of 5–8 business days, combining processing and transit time. Please note that processing and transit times are estimates and not guarantees, as delivery can occasionally be affected by weather, carrier delays, or high-volume periods like holidays.
Shipping Costs
We offer free Standard Shipping on all orders of $239.01 and above, before tax. Orders totaling $239.00 or less are charged a flat Standard Shipping rate of $6.99, calculated at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. If you don't receive tracking information within 2 business days of placing your order, please reach out to us.
Please Double-Check Your Order
Before completing checkout, please make sure your shipping address and product selections (size, color, style) are correct. We begin processing orders quickly to get them to you as fast as possible, so we're unable to guarantee changes once an order has entered processing. If you notice an error, contact us immediately at info@rainbowdress.shop and we'll do our best to help before your order ships.
Lost or Stolen Packages
If tracking shows your package as delivered but you're unable to locate it, please check with neighbors and building management first, as carriers occasionally mark packages delivered slightly before arrival. If you still can't locate your package, contact us so we can look into it with the carrier.
Damaged Items
If your order arrives damaged, please don't worry — this is handled through our Return Center. Submit a return request with a photo of the damage, and our team will arrange a replacement or refund at no cost to you, following our Return & Refund Policy.
Delays
While we do everything on our end to ship your order on time, occasional delays can happen due to weather, carrier disruptions, or high order volumes. We appreciate your patience and will always keep you informed if we're aware of a delay affecting your order.
Need Help?
Our team is happy to help with any questions about your shipment.
Get in Touch
📞 Phone: +1 516-239-3007
✉️ Email: info@rainbowdress.shop
📍 Address: 735 Hebron Pkwy, Lewisville, TX 75057, USA
🕒 Business Hours (CST)
Mon – Sat: 10:00 AM – 9:00 PM (CST)
Sunday: 11:00 AM – 7:00 PM (CST)